Customers can return their order within 15 days after an order has been delivered.
In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at info@vistu.co.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as TSS Money as per your convenience.
If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number or email us at info@vistu.co.in
Gift cards/vouchers are non-refundable.
Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, and t-shirts. The Organic Skin may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
How does the Return process work?
You can only apply for a Return from your Vistu account. Login to your account and go to the ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective order.
Self-Ship: Since we do not have a reverse pick-up facility, we request you self-ship the product to us. Discount up to Rs 100/- will be provided on your next order in lieu of the shipping cost incurred by you.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
